Pathlore Software answers call centre problems

Pathlore Software answers call centre problems
The Pathlore learning management system (LMS) is helping to reduce a major cost involved in running a call centre operation: 'churn' (labour turnover). Customer churn - which, typically, in the security industry, is over 50 per cent a year - cuts into a company's profit margins, since it costs far more to acquire and train a new call centre operative than it does to keep an existing one.
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